If you do not find the answer to your problem here, please contact the Credit Union. Wherever possible, please provide as much detail as well as the error message you receive when encountering this problem.

It says my PIN or Date of Birth are wrong

If you have recently registered for your PIN, it may take up to 48 hours to reflect in the website, and you should try again the following day or contact the Credit Union.

Make sure you enter your details exactly as requested. Here are some guidelines:

Member Number - type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.

PIN - ensure there are no spaces between characters, and make sure you enter a number only (no alphabetical characters).

Date of Birth - type your date of birth exactly as requested using the formula dd/mm/yyyy. Don't forget to add the forward slash / between the day, month and year.

If you still cannot access the Members Area, there may be some other problem, and you should contact the Credit Union.