PSD2 (Payment Services Directive)

The Payment Services Directive (PSD2) is a new law within the European Union that was introduced in January 2018 designed to benefit customers by enhancing transparency, giving you greater control over your data and will further protect your banking and purchases online.

Sarsfield Credit Union will be introducing some improvements to your Online Banking experience over the coming weeks.

These changes are in preparation for compliance with European banking regulations - Payment Services Directive 2 (PSD2) - which come into force on September 14th 2019. These regulations bring additional safety and security to your online banking.

Please check out the Banking and Payments Federation Ireland (BPFI) video clip about PSD2 SCA

These changes are being introduced in order to protect consumers from increased instances of online fraud. This additional security is known as Strong Customer Authentication (SCA) and will be introduced in our browser-based services.

Strong Customer Authentication (SCA)

The following actions will require SCA from 14th September 2019 however some may be introduced earlier:

1. Logging in to your Online Banking
2. Setting up new payees
3. Viewing transactions older than 90 days
4. View e-Statements
5. View Documents older than 90 days

How will my experience change?

As part of these improved security measures you will logon as normal but you may be required to provide additional authentication via your phone.

So, what do I need to do?

It is imperative that the mobile phone number that we have registered for your account is correct.

To view the number registered to you, click the Personal Settings option in Online Banking. If any details are incorrect please contact the Credit Union.

Lost Your PIN?

Security Advice

When we communicate with you we will never ask you for your PIN and we will never advise you to transfer money out of your account. Should you encounter any of the above requests you should report it to Sarsfield Credit Union immediately.

Anyone can be the target of financial fraud and scams, and at any time. Your best defence is to stay informed, alert, and secure.

Check out the FRAUDSMART website where there are very useful short video clips and other valuable information to help protect you.

We have added two useful infographics to download and which are also available from the FRAUDSMART website.